Thank you for shopping at https://eleyoprofessionals.com. We strive to provide you with high-quality products and exceptional customer service. However, we understand that there may be instances where you need to request a refund. This Refund Policy outlines the conditions under which refunds are granted and the process to follow.

1. Eligibility for Refunds:

   1.1 Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our customer support team within [number of days] days of receiving the item. We will require evidence of the damage or defect, such as clear photographs or videos, to assess the issue. If the damage or defect is verified, we will provide a replacement or issue a refund.

   1.2 Incorrect Product: If you receive an incorrect product that differs from what you ordered, please notify us within [number of days] days of receiving the item. We will arrange for the correct product to be shipped to you or issue a refund, depending on your preference.

   1.3 Unsatisfactory Product: If you are unsatisfied with your purchase for reasons other than damage, defect, or incorrect product, please contact us within [number of days] days of receiving the item. We will assess each case individually and may offer a refund or exchange at our discretion. Please note that some items, such as personalized or perishable goods, may not be eligible for a refund unless they are damaged or defective.

2. Return Process:

   2.1 Contact Customer Support: To initiate the refund process, please contact our customer support team via [email/phone number]. Provide your order details, including the order number, product(s) affected, and a clear explanation of the reason for the refund request.

   2.2 Return Authorization: In some cases, our customer support team may issue a return authorization. This authorization will include instructions on how to return the item(s) and any specific requirements, such as using the original packaging.

   2.3 Return Shipping: Unless otherwise specified by our customer support team, you will be responsible for the cost of shipping the item(s) back to us. We recommend using a trackable shipping method to ensure the item(s) reach us safely. Please retain the shipping receipt as proof of return.

   2.4 Refund Processing: Once we receive the returned item(s) and verify their condition, we will proceed with the refund process. Refunds will be issued using the same payment method used for the original purchase. Please note that it may take [number of days] for the refund to be reflected in your account, depending on your bank or payment provider.

3. Exceptions and Conditions:

   3.1 Final Sale Items: Items marked as “Final Sale” or “Non-Returnable” are not eligible for refunds, unless they are damaged or defective upon arrival.

   3.2 Return Shipping Costs: If the return is not due to damage, defect, or an incorrect product, the customer is responsible for the return shipping costs.

   3.3 Original Condition: Returned items must be in their original condition, unused, and with all original packaging, tags, and labels intact. Failure to meet these conditions may result in a reduced refund or denial of the refund request.

4. Contact Us: If you have any questions or need further assistance regarding our Refund Policy, please contact our customer support team at [Insert contact details]. We are here to help and will be happy to address your concerns.

Please note that this Refund Policy is subject to change without notice. The most current version will be posted on our website.

Thank you for choosing https://eleyoprofessionals.com. We appreciate your business and strive to ensure your satisfaction with every purchase.